It is always a pleasure to hear from you.
If, despite our best efforts to carefully prepare your order, it arrives damaged and you would like to return the item, please accept our sincere apologies.
To assist you with this matter, please contact us on firstname.lastname@example.org and send a minimum of three photos of the product you received.
Is you sinply wouls like to get in touch with us, please contact us on email@example.com or by phone at +61 452 117 640.
We are reachable from Monday to Friday from 9am to 5pm, Melbourne time.